

The Effortless Experience: 5 key findings on Client Experience (Book Review)
At some point, we are all customers and the way we interact with brands has a direct impact on our behaviour towards them. The Effortless...


Artificial Intelligence: Something scary or an opportunity?
Artificial Intelligence: a new term or an old one? Scary or an opportunity? The key point is how humans react... Artificial Intelligence...


Lessons learnt about Leadership and Management
A few weeks ago I joined City University of London in order to gain a deeper knowledge about leadership and management. Junior...